Shutterbug Studio Privacy Policy
Shutterbug Studio is a photo organising and photobook design service. This privacy policy tells you the kind of data we may collect from you, where it is collected and stored, how it is used and how we ensure its safety
To contact us regarding this policy, please email shutterbugstudiouk@gmail.com
WHAT INFORMATION WE COLLECT, USE & WHY
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Date of birth
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Photos and Media - Digital and physical photos and other media you provide.
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Technical Data - IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
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Usage Data - Information about how you use our website and services.
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Third party information (such as family members or other relevant parties)
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Details of any contact we have had with you regarding the provision or potential provision of our services.
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Communication data, including phone calls, emails, text messages, social media interactions, and any other methods you use to reach out to us.
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Information about the services you have received from us.
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Appointment details, including addresses and contact information.
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Relevant documents and signatures required for establishing a working agreement, such as agreed terms and conditions.
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Our correspondence and communications with you.
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Invoicing and accounting records.
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Information about any complaints or inquiries you have made to us, as well as data from research, surveys, and marketing activities.
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Information from other sources, such as publicly available data, information provided by your employer, clients, or member network firms.
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Client testimonials and feedback.
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Sensitive information, including details about individuals in your family and their place of residence.
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Profile information
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Marketing preferences
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Website and app user journey information
LAWFUL BASES & DATA PROTECTION RIGHTS
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
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Directly from you
HOW LONG WE KEEP INFORMATION
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
Tax requirements
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. This information will remain on our invoicing system for as long as required for accounting purposes.
Enquiry information
For enquiries by email or via the website we may keep your Contact details for up to 2 years from our last point of contact to follow up on your progress and potential future service requirements. You can ask to be removed from our prospect engagement list by emailing us at shutterbugstudiouk@gmail.com at any time.
Marketing communication
Where you’ve given explicit consent to receive direct marketing, newsletters or emails, your details will remain on the system for as long as you wish to receive these emails from us. Should you decide you no longer wish to receive such emails from us, you can unsubscribe at any time by following the opt-out / unsubscribe on any marketing messages we send to you. Once you opt-out / unsubscribe, your details will be removed from our system. You can request to be removed by emailing us at shutterbugstudiouk@gmail.com
Cookies
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
9 September 2024